Privacy Policy

Last updated: January 13, 2026

This Privacy Policy describes how Zunah store (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit or make a purchase from zunah-store.myshopify.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

1) What personal information we collect

Depending on how you use our Services, we may collect the following categories of personal information:

A) Device & usage information (collected automatically)

  • IP address and approximate location (based on IP)
  • Browser type, device identifiers, time zone
  • Cookie data and pages/products you view
  • How you interact with the Site (clicks, time spent, referrals)

B) Order & checkout information (when you buy or attempt to buy)

  • Name, billing/shipping address
  • Email address and phone number
  • Order details (items purchased, quantities, prices)
  • Payment confirmation/status (we do not receive your full card number)

C) Account information (if you create an account)

  • Name, email, password (stored in encrypted form by the platform)
  • Order history and saved addresses (if applicable)

D) Customer support communications

  • Messages you send us (email/WhatsApp/chat if enabled)
  • Any information you choose to share to resolve an issue

2) How we use your information

We use personal information to:

  • Process orders (payment, packing, shipping, delivery updates)
  • Communicate with you about your orders, returns, and support requests
  • Provide and improve our Services (site performance, product preferences)
  • Prevent fraud and abuse (security, risk checks, suspicious activity)
  • Marketing (optional): send promotions or new-arrival updates if you opt in (you can unsubscribe anytime)

3) Cookies and tracking technologies

We use cookies and similar technologies to:

  • Make the Site work properly (cart, login, preferences)
  • Remember your settings
  • Understand traffic and improve performance
  • Support marketing/remarketing (if enabled)

You can manage cookies through your browser settings. Shopify also uses cookies to operate stores and provide platform services.

4) Sharing your information

We share personal information only as needed to run the store, such as with:

  • Shopify (our ecommerce platform/hosting provider) to power the Site and checkout.
  • Payment providers to process transactions (depending on what payment methods are enabled).
  • Shipping and logistics partners to deliver your order.
  • Analytics/marketing tools (if enabled) to measure performance and show relevant ads.
  • Legal/Compliance: if required by law, court order, or to protect rights and safety.

We do not share your personal information with third parties for their own independent marketing unless you explicitly consent.

5) International transfers

Our store is hosted on Shopify, and our service providers may process data on servers located outside Pakistan. This means your personal information may be transferred to and processed in other countries where privacy laws may differ.

6) Data retention

We keep personal information only as long as necessary to:

  • fulfill orders,
  • provide customer support,
  • maintain records for accounting/legal purposes,
  • resolve disputes and enforce policies.

When information is no longer needed, we delete it or anonymize it where reasonably possible.

7) Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. No online service is 100% secure, so we can’t guarantee absolute security—but we work to reduce risks.

8) Your rights and choices

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion (subject to legal/operational limits)
  • Withdraw consent for marketing emails/SMS at any time (unsubscribe link or contact us)

To make a request, contact us using the details below.

9) Children’s privacy

Our Services are not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

10) Changes to this policy

We may update this Privacy Policy to reflect changes in practices, operations, or legal requirements. We will post the updated policy on this page and revise the “Last updated” date.

11) Contact us

For questions, requests, or complaints about this Privacy Policy or your personal information, contact:

Zunah store
Email: zunahstore@gmail.com
Phone: +92-311-4497022